Só Hotels - Irish for Luxury. The Só Hotel Group was established in 2016. A dynamic, modern group of Irish family owned hotels, delivering accessible luxury in elegant, guest-focused surroundings. Our properties include Castletroy Park Hotel Limerick, Lough Rea Hotel and Spa Co. Galway, Charleville Park Hotel Co. Cork, Athlone Springs Hotel and Killeshin Hotel Portlaoise. At Só Hotels, we invest in people, providing clear professional growth including team and management development. We believe great hospitality is provided by great people!
For further information on roles with Só Hotels you can also view - Só Hotels Group Page
The Killeshin Hotel are an equal opportunities employer.
Restaurant & Bar Staff - Full and Part-Time
PURPOSE OF THE JOB
Under the general guidelines of the Departmental Supervisor/Manager, ensure the day-to-day operations are carried out in line with department and Hotel standards providing quality service to our guests in accordance with statutory, health and safety requirements.
Ensure that you work in a guest focused manner; always striving to exceed guest expectations thereby building customer and brand loyalty.
To be fully aware of the hotel facilities, activities, targets and promotions, special activities within the hotel
To deal with customer complaints in a professional and courteous manner in accordance with company procedures.
To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.
To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
To assist in achieving Hotel and Departmental goals in relation to mystery audits, customer comment index etc.
To assist guests at all times.
To ensure all guest queries are handled promptly and efficiently.
To ensure initiative in relation to the speedy resolution of guests queries or problems.
To report on all guest feedback to a supervisor or manager.
To carry out departmental standards in accordance with the SOP Manual.
To ensure hotel standards are achieved at all times.
To report on duty on time in accordance with hotel grooming standards
To ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times.
To attend all statutory training.
To attend other training sessions as per the departmental training plan or as when required by management.
To assist as much as reasonable in the coaching and training of new staff.
To accept flexible work schedule necessary for uninterrupted service to hotel guests.
To provide support where necessary in other areas of the hotel.
To give full cooperation to any colleague or guest requiring assistance in a prompt, caring, helpful manner and to be flexible in assisting around the hotel in response to business and client needs.
To ensure all accident, incidents and suspicious occurrences are reported to the relevant people and to assist in providing all relevant backup.
To maintain own working area, tidy and in good shape.
As a member of staff of the Hotel you must be willing to carry out duties outside of your department if required to do so.